Can I correct my contact or shipping information after I’ve placed an order?
Please reach out to email@example.com within 24 hours of placing your order.
How is my order packaged?
Each piece of jewelry is individually packaged to prevent scratching, tangling, or damage during transit. We include gift boxes and jewelry pouches in every order.
I can't find my package
If you are unable to locate your package, we suggest reaching out to the transportation company to request a Proof of Delivery and checking with your neighbors or housemates if they have received the package on your behalf.
How do I check the status of my order?
Once your order is on its way, you will receive an email containing a tracking number. This number will allow you to monitor tracking and stay updated on the status of your order.
Where do you ship from?
All orders are shipped from Vancouver, BC Canada.
Do you ship internationally?
Yes. See Shipping & Returns for more information regarding international shipping.
Do you accept returns?
Yes, requests for returns must be initiated within 10 days of delivery. For additional details and further assistance, we recommend visiting our Shipping & Returns page.
All made-to-order, Vintage, & Sale items are considered final sale and cannot be returned or exchanged.
Please read product descriptions carefully for all product & sizing details.
Do I have to pay for my return?
Yes. All return shipping costs must be paid by the customer.
How can I keep my jewelry safe?
Remove jewelry before engaging in any activities that could potentially cause physical damage including showering, bathing, or swimming. Avoid household cleaners, perfumes, harsh chemicals, hairspray, and lotions.
How should I store my jewelry?
Jewelry prefers not to sleep with you. Store your jewelry in a clean, dry place, away from sunlight and high temperatures.
How do I clean my jewelry?
Clean using a mild dish soap and lukewarm water, gently scrubbing with a soft brush or cloth.
18k Gold Vermeil
Our Vermeil jewelry is meticulously crafted with a thick layer of solid 18k gold bonded to sterling silver. In adherence to the standards set by the Federal Trade Commission (FTC), we ensure that our Vermeil pieces have a gold thickness of 2.5 microns.
925 Sterling Silver
Designed for everyday wear, Sterling Silver provides strength, durability, and improved resistance to tarnish. Look for the 925 stamp, a tiny assurance that the underlying metal is indeed 925 Sterling Silver.
Gemstones & Beads
We use an array of natural gemstones and beads. Each gemstone is carefully sourced and handpicked for its exceptional quality. Beads can be made from a wide variety of materials, including natural gemstones, glass, metal, wood, and shell. Products of nature, there may be variations in texture, colour, veining, and pattern.
If you have any questions regarding our specific gemstones & beads contact firstname.lastname@example.org.